For our full cancellation and returns policy, please see our Consumer Terms of Sale or Business Terms of Sale.
To contact us to with any general enquiries or to cancel your order or to discuss returning goods, please contact us by email to email@example.com or by telephone 0117 971 7117. If possible, please use your order number as a reference and provide full contact details.
This section sets out how to cancel your order made through our website, should you change your mind.
Cancel an order before despatch
You may cancel an order made through our website at any time prior to the order being despatched providing the cancellation is confirmed in writing by us. To cancel an order, please send an email to us or call us. If payment has already been taken, a full refund will made to you within 14 days of our receiving your cancellation notice.
Cancel an order during “cooling-off period”
Consumers have a 14 day “cooling-off period” from the date the goods have been delivered and may cancel their order at any time during this period, by notifying us by email. We will contact you to arrange collection of the goods or you may return them to us. Please note that the you will be responsible for paying the return carriage charges. The goods should be collected by us or returned by you within 14 days from notifying us of your cancellation. The goods will be inspected by us no later than 14 days after their return and subject to the goods being in a as new, resaleable condition and in the original packaging, we will provide you with a Credit Note itemising the goods and carriage charge deduction (if applicable). The refund for the returned goods (less return carriage charges) will be made to you within 14 days of our issuing the Credit Note and made using the same method used by you when paying the goods.
Returning materials after the goods have been delivered or the expiration of “cooling-off period”
Following the delivery of the goods or the expiration of the “cooling-off period” an order cannot be cancelled but we may accept the return of certain goods subject to the following:
- The return is by prior arrangement confirmed by us in writing;
- The carriage charge for the return of the goods will be at your sole expense;
- There is a restocking charge of 20% of the sale value of the Goods;
- The Goods will be inspected on return to the us and must be in the original packaging, in a as new, resaleable condition and within batch date time limits. It is at our discretion to determine whether the returned Goods are in resaleable condition.
- We do not accept the return of powdered products such as pointing mortar and brick slip adhesive.
You may request the return of all or part of the goods by sending us an email or by calling us. Should we agree to the return, we will confirm this in writing and arrange to collect the goods, or for you to return the goods to us. We will collect the goods within 14 days of our confirmation. The goods will be inspected as soon as practicable but no later than 14 days after their return. We will provide you with a Credit Note itemising the accepted returned goods and the deductions (where applicable) for the carriage and restocking charges. The refund will be made to you within 14 days of our issuing the Credit Note and made using the same method used by you when paying for the goods.
Should you have any queries relating to this policy, please email us at firstname.lastname@example.org, or call us on 0117 971 7117 or write to us at Euro Brick Systems Limited, Unit 5 Newbridge Trading Estate, Newbridge Close, Bristol, BS4 4AX.