Below you will find answers to frequently asked questions about our products and systems, including technical info and delivery details. If your question cannot be found here, please contact us as we will be more than happy to assist you.
Can I see a sample of brick slips?
Yes, up to 3 different brick samples can be provided free of charge. For larger quantities, carriage will be chargeable. Alternatively, you can visit us in our showroom to see the whole collection.
I want to match a particular brick, can you help?
We can try to source the required brick and then have it cut to fit our systems. To assist us with the matching process, it is helpful if you could provide 2 or 3 photos of the existing brickwork. These should include a close up, one taken from about 2m away and one from about 5m to show a wide expanse of the wall.
How many bricks are there per m²?
There are 60 brick slips per m² before wastage.
How many corner bricks are there to a linear metre?
There are 14 corner brick slips to a linear metre.
Does the cladding arrive in prefabricated panels?
No, our cladding systems are effectively a kit of parts which has to be installed. Please refer to Systems for more information.
How do I get an estimate?
You can complete the enquiry form on the Estimates page and send it to us. We will use the information provided as the basis of the estimate. If necessary, we will contact you to discuss your project in more detail prior to providing an estimate.
Alternatively, you can send us plans of your project and we will do a take-off to calculate the quantities of materials required and provide an estimate based on this.
ORDERING & DELIVERIES
How do I place an order?
Following receipt of your estimate, you can place an order by email, telephone or fax, providing a purchase order number if appropriate.
How do I pay?
We accept payment by bank transfer, credit/debit card or cheque. Payment in full is required before the materials are despatched.
How long does it take from ordering to delivery?
If materials are in stock, delivery usually takes place within 3-4 days after payment has cleared or by arrangement on a required date. Lead times can vary depending on the product required so, if stock levels cannot meet the order, you will be advised of the expected delivery timetable. For orders requiring specially cut or manufactured components, lead times vary widely and will be discussed with you prior to placing your order.
How are the materials delivered?
Most orders are delivered by a pallet network company on a standard next day delivery basis. This means it can arrive at any time up to 5pm, although a timed delivery may be possible for an additional charge. A signature will be required upon delivery. Deliveries made by the pallet network will arrive palletised on a tail lift lorry. This means the materials will be off-loaded and set down only. Drivers cannot break down the pallets and transfer the items. It is very important that we are advised of any site restrictions which will affect delivery, as failure to do so, could result in additional charges.
For smaller orders, we ship via a courier service such as Deltec or TNT, on a standard next day delivery basis. A signature will be required upon delivery.
What happens if the materials have been damaged in transit?
Please thoroughly inspect your delivery prior to signing the delivery note. Any damage or missing items should be noted on the delivery note. If this is not done and the delivery note is signed as undamaged, the delivery companies will not subsequently accept responsibility for the loss.
If the delivery has sustained damage in transit, in addition to the above, you should advise us straight away and, where possible, take photographs of the damage and send them to us by email at firstname.lastname@example.org. We will pursue the matter with the delivery company.
Do you ship overseas?
Yes, we are able to ship abroad.
Do the systems have to be installed by an Approved Installer?
No, your own contractor can carry out the installation. We have Installation Guides and Specifications for our systems. There is also an installation video. In addition, we offer training at our premises in Bristol. This comprises instruction in the correct installation methodology and demonstration on the training wall. Please ask for more information.
OFFICE & SHOWROOM
What are your opening hours?
The office is open from 8am until 5.30pm Monday to Friday.
The showroom is open from 9am until 4.30pm Monday to Friday.
If you have not found the answer to your question in the above, please contact us at