Frequently asked questions

Below you will find answers to frequently asked questions about our products and systems, including technical information and delivery details. If your question cannot be found here, please contact us as we will be more than happy to assist you.

QUESTIONS ABOUT BRICK SLIPS

Can I see a sample of brick slips?

Yes. Up to 3 different brick samples can be provided free of charge, although carriage will be chargeable. Alternatively, you can visit us in our showroom to see the whole collection and take samples away with you.

I want to match a particular brick, can you help?

We can try to source the required brick and then have it cut into slips to fit our systems. To assist us with the matching process, it is helpful if you could provide 2 or 3 photos of the existing brickwork. These should include a close up, one taken from about 2m away and one from about 5m to show a wide expanse of the wall.

My brick slips vary in colour slightly, is this normal?

Yes. Our brick slips are all manufactured from natural clay, and colour variations within and between batches is normal. To ensure an even distribution during the installation, take bricks slips from different boxes/pallets to mix them up.

I’ve changed my mind about my brick slip choice, what should I do?

If the brick slips have not yet been delivered, contact us to discuss your options. If the slips have been delivered, do not fix the slips, as this is deemed acceptance of the goods. Instead, contact us as soon as possible to discuss your options.

TECHNICAL QUESTIONS

How many bricks are there per m²?

There are 60 standard metric brick slips per m² before wastage.

How many corner bricks are there to a linear metre?

There are 13.5 corner brick slips to a linear metre.

Does the cladding arrive in prefabricated panels?

No. Our cladding systems are effectively a kit of parts which have to be installed. Please refer to Systems for more information.

How do I get an estimate?

You can send an email to info@eurobrick.co.uk, call us on 0117 971 7117 or complete the enquiry form on the Estimates page and send it to us. We will use the information provided as the basis of the estimate. If necessary, we will contact you to discuss your project in more detail prior to providing an estimate.

Alternatively, you can send us plans of your project and we will do a take-off to calculate the quantities of materials required and provide an estimate based on this.

ORDERING & DELIVERIES

How do I place an order?

Following receipt of your estimate, you can place an order by email or telephone, providing a purchase order number if applicable.

How do I pay?

We accept payment by bank transfer or credit/debit card. Payment in full is required before the materials are despatched. A VAT invoice is issued following despatch of materials.

How long does it take from ordering to delivery?

If materials are in stock, delivery usually takes place within 3-4 days after payment has cleared, or by arrangement on a required date. Lead times can vary depending on the product, so if stock levels cannot meet the order, you will be advised of the expected delivery timetable. For orders requiring specially cut or manufactured components, lead times vary and will be discussed with you prior to placing your order.

How are the materials delivered?

Most orders are delivered by a pallet network company on a standard next day delivery basis. This means it can arrive at any time up to 5pm.  A signature will be required upon delivery. Deliveries made by the pallet network will arrive palletised on a tail lift lorry. This means the materials will be off-loaded and set down kerbside. Drivers cannot break down the pallets, transfer items, or enter the premises. It is very important that we are advised of any site restrictions which will affect delivery, as failure to do so, could result in additional charges.

For smaller orders, we ship via TNT (or other courier service) on a standard next day delivery basis.  A signature will be required upon delivery.

Important: You must always inspect your delivery for damages before signing for it. Please see below.

What happens if the materials have been damaged in transit?

Please thoroughly inspect your delivery prior to signing the delivery note. Any damage or missing items should be recorded on the delivery note. If this is not done and the delivery note is signed for as undamaged, the delivery companies will not accept responsibility for the loss.

If the delivery has sustained damage in transit, in addition to the above, you should advise us straight away and send photographs of the damage to info@eurobrick.co.uk. We will pursue the matter with the delivery company.

Do you ship overseas?

Yes. We are able to ship abroad. Exports are subject to government regulations, customs clearance, and possible duties. Please contact us to discuss.

QUESTIONS ABOUT RETURNS 

Can I return unused material?

Yes. Standard stock items can be returned by prior arrangement with us. A credit will be issued subject to the returned materials being in a resaleable condition. Please note we do not take back powder products (cement adhesive and pointing mortar), and polymer adhesives must be within shelf life. A restocking charge of up to 20% may be applied, and the return carriage charge is at your expense and will be deducted from the credit.

Can I return bespoke, manufactured to order or specially cut items?

No. Bespoke items are ordered/manufactured or cut on a project by project basis and therefore cannot be returned. This includes, but is not limited to, Bradstone slips and other made-to-order stone products.

QUESTIONS ABOUT INSTALLATION

Do the systems have to be installed by an Approved Installer?

No. Your own contractor can carry out the installation. We have installation instructions and videos available and standard detail information for our systems is available in the relevant downloads sections of our website.

We also offer training at our premises in Bristol. This comprises instruction in the correct installation methodology and demonstration on the training wall. Please ask for more information. We advise that you or your contractor attends a training course before installing our systems.

If you prefer to engage the services of one of our experienced Approved Installers, you can find their details on the Installers page, or give us a call to discuss your project and we can find the best match for you.

OFFICE & SHOWROOM

What are your opening hours?

The office is open from 8am until 5.30pm Monday to Friday.

The showroom is open from 9am until 4.30pm Monday to Friday.